FAQs

WHY LOOSE LEAF TEA?

There are many answers to this question, let's start with the simple ones first...


WHERE'S MY ORDER?

We hand measure and pack each order fresh for you. We don't have bags of tea hanging around pre-packed for days or months with the flavours sadly fading away, we want to ensure your tea reaches you at it's freshest and tastiest so your tea experience is a superb one. For UK orders we ship with Hermes so delivery can be tracked by both you and us, for European orders (including Republic of Ireland) we ship with Royal Mail. We estimate 5 working days from the day you place your order to you enjoying an amazing cup of tea. If you haven't received your order after this time, please do get in contact.


HOW DO I GET THE CORRECT WATER TEMPERATURE FOR MY TEA?

Water temperature is critical for making a good cuppa tea and each type of tea requires a different water temperature and steeping time. If you use freshly boiled water on green or white teas especially, they are so delicate you can and will burn the leaves and ruin your brew. Don't have a thermometer? Don't worry there is an easy way to get your water temp between 70-80c by following the warm cup method;

Need cooler water for a delicate tea (usually white teas)? Just increase the amount of cold water in the cup to a 1/4 and follow the above method. Please remember this isn't an exact method, but it does work well, if you want to be spot on you will need to invest in a thermometer.


DO I NEED TO ADD MILK?

Ask any tea drinker how they like their tea and each one will give you a different answer, this is because when it comes to tea there are no rules and our teas are of such exquisite quality that that even our black teas can be drunk without a drop of milk and our blends have just the right natural sweetness that many drinkers with a sweet tooth find they don't need to add any extra sugar, but if you do that's fine too, remember it's your tea so drink what tastes good to you, however if you are new to the gourmet world of loose leaf tea, here are a couple of pointers to get you on your way:


CAN I DRINK HERBAL TEAS?

Although every one of our teas has been blended from all natural ingredients, many of which have many health benefits; If you are taking a prescribed medication or have a health condition or allergy, please check in with your doctor or have a chat with your prescribing pharmacist to make sure the ingredients in our teas are compatible with your medication/health condition/allergy.


DO YOU SELL TO TEA ROOMS, COFFEE SHOPS OR CAFES...?

If you are from one of the above and are interested in selling our exquisite teas to your customers please get in touch via the Contact page or email us askthetealoft@gmail.com we are always keen to talk possibilities.